Ingrid Hoe Insurance Services ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential and securely maintained.

1. Information We Collect

Personal Information

We may collect the following personal information:

Name, email address, phone number, and physical address

Insurance inquiry details and quote requests

Payment information (if applicable)

Opt-in records and timestamps for SMS and email communications

Non-Personal Information

IP address, browser type, and device information

Website usage behavior and analytics

Cookies and tracking technologies

Customer Communication

Inquiry records and consultation details

Policy interests and service preferences

Communication history and feedback

2. How We Use Your Information

We use the collected information to:

Provide insurance consultations and related services

Process inquiries and customer requests

Send appointment reminders and service updates

Share policy-related notifications

Deliver promotional messages (only with explicit consent)

Improve website functionality and user experience

Prevent fraud and enhance security

Maintain accurate communication consent records

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging services, you agree to receive messages from Ingrid Hoe Insurance Services, including appointment reminders, updates, important notifications, and promotional offers (where consent is provided).

Opt-In & Consent

Messages are sent only after explicit customer consent.

Opt-in is collected via website forms with a checkbox consent mechanism.

All opt-in actions are securely timestamped and recorded.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations.

Opt-Out Instructions

You may opt out at any time by replying “STOP” to any SMS message.

After opting out, you will receive a final confirmation message.

No further messages will be sent unless you re-subscribe.

Message Frequency & Content

Message frequency varies based on your interaction with our services.

Messages may include both service-related and promotional content (with consent).

Help & Support

Reply “HELP” for assistance.

Phone: +1 407-687-5538

Email: [email protected]

Carrier Information

Message and data rates may apply.

Carriers are not responsible for delayed or undelivered messages.

Supported carriers include major U.S. mobile networks.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with subcontractors that provide essential services such as CRM systems, SMS delivery platforms, appointment scheduling tools, or payment processors.

Text message opt-in data and consent will never be sold, rented, or shared for marketing purposes.

4. Information Sharing & Disclosure

We do not sell or trade your personal information. We may share data only under the following circumstances:

Service Providers

CRM and communication platforms

SMS delivery systems

Appointment scheduling tools

Payment processors (if applicable)

All service providers are contractually obligated to safeguard your information.

Legal Requirements

We may disclose information when required by law or legal process, or to protect our rights, safety, and prevent fraud.

Business Transfers

In the event of a merger, acquisition, or sale, your information will remain protected under this Privacy Policy.

5. Data Security

We implement industry-standard security measures, including:

Data encryption

Secure access controls

Regular system monitoring

Staff training on data protection

Backup and disaster recovery systems

While we strive to protect your data, no system can guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance

Analyze user behavior

Remember user preferences

Enhance the overall browsing experience

You may disable cookies through your browser settings; however, this may affect certain website functionalities.

7. Your Rights & Choices

You have the right to:

Access or update your personal information

Request deletion of your data

Opt out of SMS communications by replying “STOP”

Unsubscribe from marketing emails

Withdraw consent at any time

Request details about how your data is used

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies separately.

9. Website & Legal Links

Website: https://ingrid.nativelifecrm.com/

Booking Page: https://ingrid.nativelifecrm.com/booking-7494

Terms & Conditions: https://ingrid.nativelifecrm.com/terms--conditions-4542

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of our services after such updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Ingrid Hoe Insurance Services
1303 Partridge Way
Winter Springs, Florida 32708
United States

Phone: +1 407-687-5538
Email: [email protected]
Website: https://ingrid.nativelifecrm.com/